Getting started
Access, chart setup, Screener, workflow, and alerts in one sequence.
Open resourceSupport center
Start with the exact state.
Resolve one variable at a time.
Use the self-service paths below for product orientation and common TradingView checks. A working customer-support channel will be published before paid enrollment opens.
Self-service resources
Find the shortest path to the right answer.
Buyer guide
Product fit, plan preview, workflow expectations, and operating boundaries.
Open resourceFrequently asked questions
Short answers about access, pricing, product visuals, alerts, and risk.
Open resourceChangelog
Public-facing release status and notable product or website changes.
Open resourceCommon checks
Diagnose the environment before changing the system.
Access is not visible
Confirm the exact TradingView username, verify the explicit access request was accepted, sign into that same account, and check TradingView's Invite-only scripts area.
The panel looks different
Verify the symbol, timeframe, session, adjustment setting, script version, display mode, theme, and available chart history.
A first timeframe switch is slow
Allow the chart to finish its first calculation, close unused layouts or indicators, and compare with a clean chart before reporting reproducible behavior.
An alert did not arrive
Confirm the selected symbol or watchlist, timeframe, published script, condition, frequency, session, expiration, delivery settings, and TradingView Alert Log. An old alert keeps its creation-time settings, so follow the accepted release guide and recreate it after an upgrade.
An alert feels too quiet or too noisy
Compare its condition, frequency, timeframe, and inputs with the accepted public release guide. Do not invent alternate settings from private research notes.
The alert scope looks wrong
A normal chart alert remains bound to its creation-time symbol and settings. A Watchlist Alert follows the current members of its selected list. Confirm the intended list and keep its membership controlled during a review session.
The intraday state changed after enabling extended hours
Return to the session documented by the accepted public release and recreate the alert if needed. Different visible sessions can change session-dependent calculations.
A state seems unclear
Read the label and blocker text before the color, then compare the Daily, 30m, 15m, and 5m checkpoints in order.
When customer support opens
A useful report includes evidence.
The launch support route and response targets have not been finalized. They will be added before payment collection starts.
- TradingView username without a password, token, or other secret
- Symbol, timeframe, chart session, and display mode
- Script version and the exact visible state or error text
- Reproduction steps and a current screenshot with sensitive data removed
- Whether the issue persists on a clean chart or after a reload
Pre-launch notice
No support form or payment portal is active yet.
Do not send credentials or payment details through an unofficial channel.